CUSTOM WALL STICKERS
Bespoke made wall stickers to your
Change or tweak your design until you
are 100% happy free of charge
FAST TURN AROUND
We aim to turn around custom work
with in 3-4 days
POSTAGE AND PACKAGING
Postage rate for UK mainland is £2.99 and is sent via recorded signed by Royal Mail. For international shipping it is a flat rate of £9.99 via Royal Mail Air Mail. All items are sent in high quality postal tubes to ensure your item arrives in good condition.
Wallboss products are manufactured to order and usually take 1-2 working days to produce. Once your order has been dispatched you will receive a notification with the tracking number. For custom work the turn around time only comes into effect once the artwork has been approved. Deliveries within the UK are usually delivered within 1-3 working days of dispatch. International orders can take up to 28 working days from dispatch. Turn around times are only estimates and so for time sensitive projects/orders it is recommended to contact us prior to placing your order.
We hope that you're happy with your products, however, if you are not, please contact us within 7 working days at firstname.lastname@example.org for full instructions.
DAMAGED, INCORRECT ITEMS
If you have received your order and it is either damaged or incorrect we will happily refund the price of your order or exchange it for a new one. We need to be informed within the 7 working days, as stated above.
BESPOKE AND CUSTOMISED ITEMS
We cannot accept exchanges, returns or issue refunds on any bespoke items or orders if work has already commenced. This also includes products that have been produced from customer supplied artwork.
ALL OTHER RETURNS
If you wish to return your item that is not damaged, incorrect or customised then please return the item to us in the original packaging within 28 days of receipt. An exchange or store credit will be issued to the same value. We cannot accept returns on any item that has been damaged during installation by yourself or a third party due to incorrect installation or preparation.
MY ORDER HASN'T ARRIVED
Please allow up to 14 working days for UK orders or 38 working days for international orders before contacting us regarding a missing order. However, if we are not informed within 60 days from your item being dispatched that your order hasn't arrived then we cannot accept responsibility for this. Please ensure that you contact us as soon as the maximum delivery time has passed to let us know your order hasn't arrived.